Comments on: Questionable service at Red Robin http://www.zero2rich.com/questionable-service-at-red-robin.html Investing to One Million Dollars or Bust! Sat, 30 Aug 2008 08:05:44 +0000 http://wordpress.org/?v=2.5.1 By: Rob http://www.zero2rich.com/questionable-service-at-red-robin.html#comment-3757 Rob Mon, 19 Dec 2005 18:56:14 +0000 http://www.zero2rich.com/questionable-service-at-red-robin.html#comment-3757 I emailed a tweaked version of the above post to Red Robin, and I got an appolgetic reply: <i>Hi Rob, Thank you for stopping by our website and taking time to comment. We appreciate your feedback. At Red Robin we try to exceed every guest's expectations by providing a great dining experience and unfortunately, it looks like we very much let you down. We will do whatever it takes to make your experience right and we will learn from our mistakes... Your email has been forwarded to the General Manager of this Red Robin restaurant and he or she should be contacting you shortly. If for some reason, you do not hear back from them, please contact me by e-mail at XXXXX@redrobin.com Thank you for being a Red Robin Guest! XXXXX</i> Interestingly, she CC'd in over a dozen other people on the email. So it looks like they take it seriously. Good! Red Robin is a great restaurant. I love their food, and generally their service is great. Otherwise I wouldn't have invested money in it. I emailed a tweaked version of the above post to Red Robin, and I got an appolgetic reply:

Hi Rob,

Thank you for stopping by our website and taking time to comment. We appreciate your feedback. At Red Robin we try to exceed every guest’s expectations by providing a great dining experience and unfortunately, it looks like we very much let you down.

We will do whatever it takes to make your experience right and we will learn from our mistakes… Your email has been forwarded to the General Manager of this Red Robin restaurant and he or she should be contacting you shortly.

If for some reason, you do not hear back from them, please contact me by e-mail at XXXXX@redrobin.com

Thank you for being a Red Robin Guest!

XXXXX

Interestingly, she CC’d in over a dozen other people on the email. So it looks like they take it seriously. Good! Red Robin is a great restaurant. I love their food, and generally their service is great. Otherwise I wouldn’t have invested money in it.

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